Version: January 2026 v3.3
These Terms apply when you purchase video suite production and hosting services from 4Cori Ltd (4Cori, we, us). 4Cori Ltd is registered in England and Wales (company number 16030827) with its registered office at 40 Woodcote Park Road, Epsom, England, KT18 7EX.
By placing an Order, you (you, Customer) agree to these Terms. These Terms apply to individual medical professionals and clinics.
1. Definitions
Library: The collection of AI-assisted patient education videos we produce for you, including all approved language versions, created using a standard library template and branded for the relevant clinician or clinic.
Order: Your completed video library request submitted through our Portal, specifying your chosen package and requirements.
Portal: Our secure online platform at https://secure.4cori.com/ where you submit Orders, review content, approve materials, and access your Library.
Setup Fee: The one-time production fee for creating your Library, as specified in your Order.
Hosting Fee: The recurring subscription fee for hosting and maintaining your Library.
Business Day: Monday to Friday, excluding English public holidays.
2. Our Services
2.1 What We Provide
We produce structured patient education video libraries featuring you or your nominated clinicians. Libraries may be created for an individual clinician or for a clinic featuring multiple clinicians.
Our services include:
• Script development and storyboarding
• AI avatar creation via Synthesia
• Multilingual versions with lip-sync technology (up to five languages plus English, as confirmed in the Order)
• Post-production editing, titling, and completion
• Hosted video library with multilingual player
• MP4 files of completed videos for your own distribution
2.2 Packages
We offer packages (for example Core and Standard). Package scope, video numbers, languages and pricing are confirmed in your Order.
2.3 Quality and Regulatory Standards
We are certified to Patient Information Forum (PIF) TICK standards. Content is produced to meet relevant professional and ethical standards, including those set by the General Medical Council, Nursing and Midwifery Council, Health and Care Professions Council, ASA, CAP Code and MHRA advertising rules where applicable.
3. Multi-Clinician Libraries and Governance
3.1 Primary Contact
Where a Library includes more than one clinician, you must appoint a Primary Contact who has authority to approve scripts, videos, changes and decisions on behalf of all participating clinicians.
You must keep Primary Contact details up to date. Decisions made by the then current Primary Contact bind you and all participating clinicians.
3.2 Clinician Consent
You are responsible for obtaining written consent from each participating clinician for:
• use of their likeness and voice
• creation and hosting of an AI avatar
• inclusion in the Library
We may require these consents to be provided before filming or publishing content.
3.3 Clinician Changes
If a clinician leaves your organisation, you must notify us. At your request, we can remove or replace that clinician's content.
Removal or replacement is a chargeable change request, unless required by law. We will provide a quote before work starts.
All rights in the Library vest in you as the Customer. Individual clinicians do not acquire separate ownership rights.
4. Fees and Payment
4.1 Setup Fee
The Setup Fee is payable in full when you place your Order.
4.2 Hosting Fee
The Hosting Fee is payable monthly in advance once the Library goes live. Hosting covers platform access, the multilingual player, and an update window as described below.
4.3 Update Window
Hosting includes a quarterly update window during which you may request changes to existing scripts.
Updates are only made following your written instructions and approval in the Portal. We do not monitor clinical guidance or make unilateral clinical changes.
4.4 Price Changes
We may increase the Hosting Fee by giving at least 30 days' written notice before your next billing date. If you do not accept an increase, you may cancel under clause 9.
4.5 Refunds
If you cancel within 24 hours of paying the Setup Fee and before production begins, we will refund the Setup Fee in full. After 24 hours, refunds are discretionary and reflect work completed.
5. Production Process and Approval
5.1 Approval Stages
Approval occurs in two stages:
• Scripts and storyboards
• Draft videos via the Portal
Two revision rounds are included across the Library. Additional revisions may be charged.
5.2 Deemed Approval
If feedback is not provided within 30 days of submission, content may be treated as approved.
We will send two written reminders before treating any content as approved.
6. Hosting, Availability and Exit
6.1 Availability
We use commercially reasonable efforts to keep your Library available, subject to planned maintenance and third-party platform dependencies.
6.2 Cancellation Effects
When hosting ends:
• Hosted pages are taken offline
• You retain all MP4 files already delivered
• At your request, we may provide a short-term redirect or archive page for up to 30 days
• After six months, hosted content and avatars are permanently deleted unless reactivation is agreed
7. Intellectual Property and Data Use
7.1 Ownership
You own all intellectual property rights in approved video content, including scripts and completed videos.
7.2 Platform Rights
We retain all rights in our platform, templates, interfaces, workflows, and production processes.
7.3 Internal Database Use
We may retain your content in an access-restricted internal database for portfolio management, support, compliance and audit purposes.
We do not use your content to train public AI models.
7.4 Promotional Use
We may use your content in our portfolio, presentations and marketing materials with your prior approval. You may request removal if you reasonably believe such use is detrimental to your reputation.
8. Conduct and Content Rules
Each party agrees not to do anything that brings the other into disrepute.
You must not request or approve content that:
• is misleading or unverifiable
• breaches GMC, ASA, CAP Code or MHRA rules
• includes patient testimonials
• includes patient identifiable data or case examples
9. Termination
9.1 Cancellation
You may cancel hosting with one month's written notice, effective at the end of your paid period.
9.2 Termination for Breach
Either party may terminate immediately if the other commits a material breach that is not remedied within 14 days of written notice.
10. Clinical Disclaimer
Content is for patient education only and does not constitute medical advice. You are solely responsible for clinical accuracy and suitability.
11. Liability
Our total liability is limited to fees paid in the 12 months preceding the claim. Insurance coverage does not increase this cap.
Neither party is liable for indirect or consequential losses.
12. Data Protection and Security
12.1 Data Protection Roles
You are the controller for video content and its use.
We act as processor for hosting and support, and as an independent controller for limited platform analytics and security logs.
12.2 Analytics
We may use anonymised, aggregated analytics to improve services and produce benchmarking insights. We will not identify you without consent.
12.3 Security
We apply appropriate technical and organisational measures, including access controls, encryption in transit, secure hosting environments, and vetted subprocessors. Details are available on request.
13. Confidentiality
Each party will keep confidential commercially sensitive information and only disclose it as required by law or to professional advisers.
14. General Terms
Assignment: You may not assign this contract without our written consent. We may assign our rights and obligations to a successor business.
Entire agreement: These Terms and your Order constitute the entire agreement between us.
Variation: Changes to these Terms must be agreed in writing.
Force majeure: Neither party is liable for delays caused by circumstances beyond reasonable control.
Third party rights: No third party has rights under this contract.
Governing law: This contract is governed by English law. The courts of England and Wales have exclusive jurisdiction.